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At Iveda, we are committed to maintaining strong and meaningful privacy protections for our users. To protect your privacy, we adhere to a few simple principles here at Iveda:
That’s our privacy policy in a nutshell.
The rest of this privacy policy document is designed to inform you in much deeper detail about the information we collect, how we use it, and your options about certain uses of information. If you have any questions as to how the privacy policy applies to you, please email us at customerservice@Iveda.com.
Iveda Company provides custom-branded device management products and related services for homes and buildings. These products and services empower people to manage devices and information from remote locations such as smartphones, voice interfaces, and web user experiences. To provide you with the benefits of these products and services, we collect certain types of information from you. This privacy policy describes in detail how we collect, protect and handle the information that you provide from applications and that we obtain through our websites, internet-powered services (the “Services”) and related apps or web portals (the “User Experience”) and through sensors and devices (collectively, the “Devices”). In this privacy policy, we use the term “System” to refer to the combination of products and services we provide, including the Services, User Experience, the Devices and the Iveda Cloud Server (“Cloud Server”) that interconnects, via the internet, the User Experience and the Devices.
Please read this Privacy Policy carefully. In addition to being fully transparent about how we handle your data and privacy, this is a legal document that is part of our End User Legal Agreement (EULA). By logging into the Service or by using any portion of the System, you agree the provisions detailed in this Privacy Policy.
We use the term “Information” to refer to any personally identifiable or anonymous information relating to you or your use of any portion of our System. We collect various categories of Information in connection with your use of the System and some of this information specifically identifies you or your household. The following sections describe more specific categories of Information:
1.1. Account Information
Account Information is information about your account, including your Contact Information and Service Information (both defined below) and other account related information that is necessary or useful for us to manage your account, your subscription to special features or services offered through the Services. Account Information does not include any personally identifiable Sensing Information. Account Information may be provided by you or a technology provider, service provider, third party website, merchant involved in the development and/or provision of the functionality of the System, and other third parties with whom we work.
Contact Information means information that allows someone to identify or contact you, including, for example: your name, address, telephone number, mobile telephone number, email address, and payment information.
Service Information means information necessary or useful to us in providing the System to you. Examples of Service Information include your home profile (including ZIP Code and home size), home system configuration (including appliances monitored by the System, schedule, state, mode, automation, rules, and settings), Devices in your home (including types, model numbers and software version numbers), and the level of Service. Certain of the Service Information is collected and transmitted to us whenever a Device is connected to the Cloud Server and by connecting your Devices to the Service you are agreeing to have this information transmitted to us. Such information is treated as described below.
1.2. Sensing Information
Sensing Information is information captured by Devices connected with the System, including the status and diagnostics information from your Devices, as well as the information collected by the Devices, such as open or closed status of windows and doors, temperature and humidity, touch and movement of sensors, motion detection events, power and energy information, battery information, wireless signal strength information, version numbers, and your interaction with Devices. We receive this type of information from your Devices as they connect with the System.
Sensing information can be used to create machine learning models that predict and classify activities in your home or business. The IvedaCare AI applies combinations of supervised, unsupervised, and reinforcement machine learning algorithms to produce statistical models, classifications, and anomaly detection features. The machine learning models that are derived from your Sensing Information are encrypted and maintained privately within your own Service or Service Modules, and are not shared with other users.
1.3. Digital Media
Our Presence Camera application and connected Video Cameras capture and stream video, audio, and images for normal operation. Media Content including videos, audio, and images are captured locally and automatically by your device when triggered by motion or audio detection events and as set up by you, sent over a secure channel to our server, and then immediately encrypted while being securely stored in our servers for future playback via streaming. Media Content may be archived even if it does not appear in your account interface. Each video has time and date information as well as unique identifier to link it to your account and device. Video and audio is stored in common video file formats such as MOV or MP4 but may change as needed for efficiency or to adapt to emerging standards. Images are typically stored in JPEG format. Unless you select a different permissions or sharing level, then by default all your content is privately stored in an encrypted form.
1.4 Location Information
We may collect your exact location (from GPS data for example) or relative location (from Bluetooth Low Energy beaconing devices in your proximity for example) if you choose to enable your devices to send us location information. Location Information can be used, for example, to detect if you are Away and automatically turn on your motion detection cameras if your account is configured for that behavior, or to detect that a trusted person has arrived so a professionally monitored security system can be automatically disarmed. Location information can also be used for Electronic Visitor Verification (EVV) services used by professional caregivers to audit when caregivers come and go.
1.5 System Use Data
We automatically collect information regarding the actions you take on the System. For example, each time you use the System we automatically collect the type of web browser you use, your operating system, the type of mobile platform you use, your IP address, the pages you view, and the time and duration of your visits to the System. We use this information to help us understand how people use the System, ensure compatibility, and to enhance the services we offer.
Like many websites, our websites use “cookies” to recognize you and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web page server. These cookies contain information that can later be read by a web page server in the domain that issued the cookie to you. We use cookies to store information on your computer in order to save you time by eliminating the need to enter repeatedly the same information in order to display personalized content on later visits to the Websites. We also use cookies to help us understand which parts of the websites are the most popular, where our users are going and how much time they spend at various locations within the websites. The information we collect through cookies is anonymous and we do not access any of your personally identifiable information through the cookies.
You have the ability to decline cookies through your web browser. If you choose to decline cookies, however, you may not be able to use the features of the websites that depend on cookies.
The websites may contain tiny electronic images known as web beacons. We may use web beacons to assist us in delivering cookies on our websites and to allow us to count users who have visited those pages. We may include web beacons in promotional email messages in order to determine whether messages have been opened and acted upon.
We may use Information to provide and enhance the System, to provide you with customer service and to make a wider range of products and services available to you.
3.1. Account Information
We use your personally identifiable Account Information to establish and service your account with us, bill you for Services, offer you new services as available, assist you in the use of the System (including customer support), communicate with you about the System, us, and offers, and other internal business purposes. Your Information in aggregate, anonymous form is used to better understand how consumers use our System, which Services they use and who is likely to be interested in receiving certain other services and for other legitimate business purposes. The IvedaCare online store is a collection of relevant merchandise that can enhance the capabilities of the Service. We may collect information about which products or services you may be interested in when browsing our store, and may use your personally identifiable Account Information to offer you discounts or added information about products or services we believe you may find valuable.
3.2. Sensing Information
We use Sensing Information linked to your Account Information to enable us to provide you with notifications or alerts, and provide you with customized content (such as tips and recommendations for other relevant products or services which you may find interesting). We may also use Sensing Information for customer support, System restoration, to analyze and improve the System, and internal research and development.
If you use the video monitoring services, emails sent to you may have a link to your video in our servers. Unique links are created and included in emails communications to you about motion detection activity or other rules you create. Each request to view a video and aggregate data about the video (file requested, time of request, number of views, device requesting view) will be stored. This will allow us to provide information to you such as ranking and number of views in a given interval (day, week, and month).
If you connect third-party user interfaces such as Google Home or Amazon Alexa, some Sensing Information must be shared with those third-parties to allow those features operate. These services and their management of your data are outside the scope of this Privacy Policy, and we recommend you review third-party privacy policies before connecting your Content and data with services outside of Iveda.
Some Sensing Information and derived machine learning models may generate Alerts when anomalies or new insights are detected. Each type of Alert is handled differently based on severity. In general, Alerts are delivered to people who live in the home first over push notification or SMS message, then to friends and family that are part of the wider Trusted Circle outside of the home, and finally followed by the Emergency Call Center. Alerts are also visible to Iveda customer support staff who may proactively reach out to you to make sure everything is okay and capture any feedback you may want to provide.
3.3. Anonymous Information
We also anonymize Information by removing your personal Contact Information. Anonymous Information may be associated with or include other Account Information that does not allow us or anyone else to identify you. It allows us to understand usage of the System at a ZIP Code level. Anonymous Information helps us develop reports and analyses about how our customers use our System, Services and the Devices and for other research, such as research regarding behavioral inferences. We also use anonymous Information to troubleshoot technical issues with our System, and to compile statistics and reports of usage of the System.
Anonymous Information may be identified by a random number that is not stored with your personally identifiable Information. This identifier is capable of linking anonymous information to your personally identifiable information. To further protect your privacy, anonymous Information does not include Contact Information or any other information that would identify any specific individual or household, except as described in the last sentence.
Our System also allows You to opt-in to share specific Sensing Data anonymously with researchers, such as university researchers who are interested in creating data analytics. When sharing anonymously with researchers, you may annotate the data to provide some context around it, but your personally identifiable Contact Information is not associated with your data and not accessible to researchers.
3.4. Trusted Circle Access
You may discover and connect with family and friends and include them in your Trusted Circle through the System by searching for their phone number and optionally specifying their first and last name. It is your responsibility to provide the correct phone number for the individual you wish to invite into your Trusted Circle. Once connected, You may choose roles for each person including how they may access your Location and how they may receive alerts from your Location. The Devices and Content you share and Alerts generated may be visible to your Trusted Circle until you revoke their permissions.
Except as provided in this Privacy Policy, we will not disclose your personally identifiable Information to any third party for marketing or other purposes without your express permission. We may disclose aggregated, anonymous Information, and analyses and reports derived from such information to third parties including utilities, researchers, service providers, advertisers, merchants, investors, and market research companies and other organizations.
4.1. Contractors and Third Party Service Providers
We may use independent contractors to assist with our operations. Such contractors may include home installations, programmers, consultants, billing and other agents, auditors, attorneys and accountants, potential purchasers of our business, collection agencies, and third parties who provide services necessary for us to provide the System or conduct business activities in connection with the System. Some of these contractors will have temporary access to our databases of Information. Their access to such information will be limited to specific tasks. We also use third parties to help with certain aspects of our operations, which may require disclosure of your Information to them. For example, we may use a third party to communicate with you (via telephone, SMS, email, or letter) about your account or upcoming features or services, to process and collect payment for your Services via your credit card, to generate demographic profiles based on Information of our customers, and to perform other work as part of or in relation to the System that we may need to outsource. We contractually bind these contractors and third parties to use your Information only as necessary to perform the services they are asked to perform and to use commercially reasonable measures to protect your Information from unauthorized use or disclosure.
4.2. Compliance with the Law: Protection of Our System and Services
We may disclose Information to governmental agencies, regulators or other third parties if legally required to do so, such as in response to a legal demand issued by a government entity, a subpoena issued in connection with a civil or criminal investigation or litigation or a court order. We may also determine that it is necessary for us to disclose your Account Information and personally identifiable Sensing Information to comply with the Electronic Communications Privacy Act, the Digital Millennium Copyright Act and any other relevant laws, to enforce our applicable End User Legal Agreement and Service Agreement or any other of our policies, to protect the integrity of our operations and to protect our customers or to prevent a crime.
4.3. Affiliated Companies
We may share some or all of your Information with any parent company, subsidiary, joint venture or other company under a common control with us. If this happens, we will require the related company to comply with this Privacy Policy. If another company acquires us, or acquires our assets or services that comprise or include your Information, we may transfer the Information to that acquiring company, which may put in place its own privacy policy with terms that are different from the terms of this Privacy Policy, but it will provide you with notice of any such changes using the Contact Information that we have for you.
4.4. Hosted Services
Some of our experiences are hosted on third-party provided solutions. When using third-party hosted services, you may be required to also agree to their Terms of Service, Privacy Policy, and Cookie Policies.
5.1. Marketing Information
After registering a user account in our System, you may receive several automated non-marketing emails or SMS messages to confirm your Account Information and to help you get started.
Further emails received from Iveda are not automated, and may be marketing related. You may opt-out of any marketing emails by clicking the “Unsubscribe” button at the bottom of the marketing email.
5.2. SMS Messaging
You may reply “STOP” at any time to opt-out of SMS communications received from a Trusted Circle. Your user account’s Alert Texting role will change automatically to “No Alerts”. If this was a mistake, another administrator of your Location may enter the IvedaCare app to update your Alert Texting role.
5.3. Download My Data
You may request to download your data at any time inside your app by going to My Account > Download My Data. When the data is ready, Iveda will send your registered email with a download link.
5.4. Delete My Account
You can terminate your account at anytime inside your app under My Account > Delete My Account. You may alternatively terminate your account by sending an an email to customerservice@Iveda.com from the email address of the account you wish to terminate.
The System is intended for users who are 13 years old or older. We do not knowingly collect personally identifiable Information from children under the age of 13. If we become aware that we have inadvertently received such Information from a child under the age of 13, we will delete such Information from our records.
We may allow third-party companies to serve ads and we may provide some certain anonymous information when you visit the System. These companies may use non-personally identifiable information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the System and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. Our systems do not recognize browser “Do Not Track” signals, but several of our service providers who utilize these cookies on the System enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit http://www.networkadvertising.org or http://www.aboutads.info/choices/. We also provide you with additional tools to opt-out of marketing from us.
Your privacy is very important to us and we have put in place technical, physical and administrative measures to protect the Information that we collect. No security system is perfect, however, and we cannot guarantee that your Information will not be disclosed to unintended third party recipients. Further, third parties may circumvent our security measures to unlawfully intercept or access your Information.
When you contact us by email or phone regarding your account, for your security, we may ask you for certain Account Information to verify your identity before accepting requests to make changes to the account. We take these steps to ensure that only you or a household member who knows your Account Information will be able to access or change your Subscriber Information. We use industry-standard security methods, such as encryption and authentication, to secure the communication of information throughout the System. In addition, we use industry-standard methods of securing our databases that house Information. Except as provided elsewhere in this Privacy Policy, we limit access to Information databases to our personnel who have a business need for such access, including servicing your account, informing you of service news and special offers, or aggregating Account Information or anonymous Sensing Information. However, you should know that no company, including our company, can fully eliminate security risks associated with Information.
Private Sensing Information, Service Information, and Contact Information is all encrypted, and in most cases authenticated during transmission. Streaming Information, such as video and audio streaming, is only generated during the period of time you are actively viewing your audio/video stream remotely and may not be encrypted. Cryptographic tokens are used throughout the system to prevent unauthorized access to user account information. Highly sensitive Content such as captured videos, audio, and images are encrypted before being stored on disk allocated to your account. Ultimately, the best way to protect your security and privacy is to choose a strong password for both your user account and your WiFi network.
IvedaCare by Iveda may automatically or manually share Content of your choosing. When your Content is shared publicly, it is stored unencrypted and made available from a publicly accessible location such as a URL. We identify 3 levels of sharing:
Communication Information is information relating to you or your use of the System derived from communications sent through the System or entered by you in forums hosted on the System. We cannot protect Communication Information shared in public forums; therefore, you should use care to only disclose that information you wish to share publicly.
By using the System you may make certain of your Information available to Trusted Circle. For example, you may share Information with other users on the System, and to the users of Third Party Services. Please be aware that whenever you share information on any public area of the System or elsewhere, that Information may be accessed by others. In addition, please remember that when you share Information in any other communications with third parties, that Information may be passed along or made public by others. This means that anyone with access to such Information can potentially use it for any purpose, including sending unsolicited communications
Please be aware that your Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using the System, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
11.1. Amendments to this Privacy Policy
We may occasionally update this privacy statement. When we do, we will also revise the “last modified” date at the top of the privacy statement. We encourage you to review this privacy statement periodically to stay informed about how we are helping to protect the Information we collect. Your continued use of the System constitutes your agreement to this privacy statement and any updates. Please be aware that this privacy statement and any choices you make on the System do not necessarily apply to information you may have provided to us in the context of other of our separately operated products or services.
11.2. Contact Us
If you would like to make suggestions or find out more about our privacy practices, please email us at customerservice@Iveda.com.
11.3. Interpreting this Privacy Policy
Examples listed in this Privacy Policy are provided to assist your understanding of this Privacy Policy and are not intended as exhaustive lists. Section headings are provided for your convenience. This Privacy Policy, as may be amended, supplements and is incorporated into the applicable End User License and Service Agreement.
IvedaCare is a simple, easy to use suite of wireless health and wellness devices intended to help you monitor the health and activities of your loved ones, even when you can't be there yourself. Our mission is to help ensure your loved one's safety and independence.
