IvedaCare - FAQs

(1.) In the app, tap the + icon in the upper right corner of the devices page and tap Add Button.
(2.) While you're in the same room as your gateway, get the button out of the box, and remove the components from the zipper lock bags.
(3.) Pull the plastic tab on the button to put it in pairing mode.

If the button doesn't pair the first time, or if you are trying to pair an existing button to a new gateway, do the following:
(1.) With a paperclip, press and hold the button located in the pin-hole on the side of the button for 3 or more seconds to factory reset it.
(2.) Then release and press the button in the pin-hole located on the side of the Assist Button one time to put it into pairing mode. The Button will blink a red light on and off while it is in pairing mode.
(3.) The app will automatically advance to the next screen when the button is successfully paired with the gateway.

How do I adjust the sensitivity on the Motion Sensor?

If the motion sensor is too sensitive by perhaps picking up the movement of pets while you're away, it is possible to decrease the sensitivity. Or if it's not detecting enough motion, you can turn up the sensitivity.
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(1.) First, open the back of the motion sensor.
(2.) Remove the mount.
(3.) Pop the back off from the bottom, using your finger, a screwdriver, or a coin.
(4.) Remove the batteries to expose the sensitivity knob, which is between the two batteries.
(5.) Note the knob's current position. Use a very small screwdriver to turn the knob slightly to the left to decrease sensitivity, and slightly to the right to increase sensitivity.

*If you're not sure how far to go, you may want to feel where the maximum and minimum sensitivities are located. Turn the knob all the way to the left to reach the minimum sensitivity. Turn the knob all the way to the right to reach the maximum sensitivity. This gives you an idea of the range of this knob. Now orient the knob to where you think the sensitivity should be.
*Finish up by reinstalling batteries, snapping the lid back on, and reconnecting it into the mount.

How do I reset the Gateway?

To reset your gateway or Smart Home Center to its default state:

(1.) Press and hold the pairing button for more than 10 seconds.
(2.) The gateway led will turn off while the device reboots.
(3.) This may take a few minutes. Once completed, you will need to add the device to your place again.

how do i connect the Gateway to Wi-Fi?

(1.) When first adding the device to your place, plug in the power cable and leave the ethernet cable unplugged, if any. Once your gateway powers up, use your computer or mobile device to connect to the new Wi-Fi hotspot with the name like "Smart Home Center ABC123".
(2.) After you connect to the hotspot, a dialog will automatically appear asking you to connect to your local network. Select the SSID you wish to connect to, and then enter your password, if any.
(3.) The dialogue will disappear once your gateway finishes connecting to your network. You may now finish adding the device to your place using your mobile app.

How do I use Augmented Reallity?

*Augmented Reality allows you to see the device overlayed on top of your camera as you might see it in real life. To use the feature, you must be using an iOS device running iOS 11 or newer.
*The feature can be accessed during the device installation process after you have added a name for the device. You may also access the feature any time from the device UI by tapping into Devices > Motion Sensor > Augmented Reality.
*This feature may not be available for all users. Please contact support for more information.

How long is my warranty with IvedaCare?

IvedaCare provides ONE YEAR standard warranty on a product’s hardware and software. For products under the original1-year warranty, IvedaCare will pay all shipping fees for returning products for repair to IvedaCare and back to the customer. We also provide warranty extensions, out-of-warranty support, and product upgrades. For products under extended warranty, the customer will pay shipping fees to IvedaCare for products to be repaired, and IvedaCare will pay shipping fees for shipping back repaired products to the customer.

Standard Warranty: Standard Warranty: One (1) year warranty from the date of shipping the product.

What is your return policy?

If you are not satisfied with your IvedaCare hardware for any reason, you may return it to us within 30 days of the purchase date for a full refund. To be eligible for a return, the hardware must be in its original packaging and in the same condition that you received it. To initiate a return, please contact our customer service team at support@iveda.com. They will provide you with a return shipping label and instructions for returning the hardware. Please note that you will be responsible for the cost of return shipping. Once we receive the returned hardware, we will process the refund within 7 business days. Please allow additional time for the refund to be reflected on your credit card or bank statement. We reserve the right to refuse returns of hardware that has been damaged or altered in any way.

Do you offer any vegan options?

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Do you offer any gluten free options?

Can I clone these sections?

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